Disruption Recovery

Take care of your customers impacted by operational disruption thanks to our universal Disruption Recovery solution

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Offer any carrierwithout integration

All alternatives (plane, train, bus...) can be offered without integration

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Let your customer choose

Offer any alternative to your customers and let them choose

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Master & Optimize your disruption costs

Automate rebooking, refund and voucher issuance

2,000,000+

Happy customers thanks toSMOOSS Disruption Recovery

Sévag+Tina

+47 NPS

Best-in-class recovery leadscustomer preference and repurchase

-30%

Disruption costs



An innovative approach to rebooking on new carriers (planes, trains, buses...)

Rebooking on new carriers in case of disruption can be complex and time consuming, especially when involving different PSS platforms like low cost carriers or other modes of transportation.
We smooth and automate this process as rebooking is just a new booking.
Ancillary services and traveller specifics are taken into account in the new booking.

Agree on disruption fares with other carriersbenefiting from SMOOSS clearing house

Carriers just need to validate negotiated disruption fares (eg. FIM fares) through a standard bilateral agreement in our platform.
SMOOSS is acting as clearing house between disrupted carrier and new operating carriers.

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Put agent in control and let your customer choose

Our User interface enables agents to smoothly take action, offering dedicated alternatives for all or part of the impacted customers.
Our digitized customer flow notifies travellers on any touchpoint and let them choose their preferred solution.

Automate voucher issuance and refundaccording to your commercial policy

When integrated to the PSS, SMOOSS can automatically refund or issue a voucher against the initial ticket. Now you can offer all options to your customers - without manual processing:

    A rebooking on any carrier
    A refund
    A voucher
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Comply with regulation

Under multiple regulations, carriers must offer their customers a re-routing to their final destination in case of cancellation or long delay. SMOOSS is fully compliant with:

    EU261
    US Air Passenger Rights
    ICAO and IATA Core Principles
    Other national regulations when applicable

Decrease your disruption costs by 30%

By providing the widest scope of alternatives, carriers reduce all their disruption cost items :

    Cost of compensation
    Care and assistance costs
    Cost of new booking through negotiated disruption fares
    Handling cost

SMOOSS dashboards give the right analytics to monitor disruption costs & savings.

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Disruption Recovery Pricing

  • Free Pack

    Integration

    No integrationStart now

    Loading of disrupted segments and bookings

    File Uploading

    Alternatives Display

    Customers notification and choice collection

    Email

    Automated booking on new carrier 

    X

    Agree on disrupted fares with other carriers

    X

    Benefit from financial clearing

    X

    Management of initial booking (rebooking, refund, voucher issuance)

    X

    Performance dashboard

    BENEFITS

    ● Start without any integration● See availability on other carriers● Inform and let the customer decide

  • Run Pack

    Integration

    No integrationStart now

    Loading of disrupted segments and bookings

    File Uploading

    Alternatives Display

    Customers notification and choice collection

    Email, SMSOther touchpoints on request

    Automated booking on new carrier 

    Agree on disrupted fares with other carriers

    Benefit from financial clearing

    Management of initial booking (rebooking, refund, voucher issuance)

    X

    Performance dashboard

    Access to Customized Dashboard

    BENEFITS

    ● Automate rebooking● Benefit from negotiated fares and financial clearing

  • Customize Pack

    Integration

    2-4 weeksPSS integration

    Loading of disrupted segments and bookings

    Retrieved from PSS

    Alternatives Display

    Customers notification and choice collection

    Email, SMSOther touchpoints on request

    Automated booking on new carrier 

    Agree on disrupted fares with other carriers

    Benefit from financial clearing

    Management of initial booking (rebooking, refund, voucher issuance)

    Performance dashboard

    Access to Customized Dashboard

    BENEFITS

    Fully automated process● Manage initial booking (rebooking, refund, voucher issuance)

Free Pack

Run Pack

Customize Pack

  • Integration

    No integrationStart now

    No integrationStart now

    2-4 weeksPSS integration

  • Loading of disrupted segments and bookings

    File Uploading

    File Uploading

    Retrieved from PSS

  • Alternatives Display

  • Customers notification and choice collection

    Email

    Email, SMSOther touchpoints on request

    Email, SMSOther touchpoints on request

  • Automated booking on new carrier 

    X

  • Agree on disrupted fares with other carriers

    X

  • Benefit from financial clearing

    X

  • Management of initial booking (rebooking, refund, voucher issuance)

    X

    X

  • Performance dashboard

    Access to Customized Dashboard

    Access to Customized Dashboard

  • BENEFITS

    ● Start without any integration● See availability on other carriers● Inform and let the customer decide

    ● Automate rebooking● Benefit from negotiated fares and financial clearing

    Fully automated process● Manage initial booking (rebooking, refund, voucher issuance)