AIR FRANCE LAUNCHES “READY TO FLY”, A PRE-TRAVEL HEALTH DOCUMENT VERIFICATION SERVICE
Air France innovates for its passengers with an innovative solution to be digitally pre-checked and travel with peace of mind.
A new context for travel recovery
In the current pandemic, national authorities require passengers to carry with them a set of documents to be shown before departure or on arrival (vaccine certificate, test result, passenger locator form...). This process has led to increased waiting time at airports for check-in and boarding.
Air France aimed at offering customers a smoother journey by eliminating successive checks, and also without worrying about the health documents that will be asked.
SMOOSS technology supports Air France with the #ReadytoFly product
Thanks to its platform connected to Air France's Passenger Service System (PSS), SMOOSS was able to launch a new product for health documents validation in just a few weeks:
• Air France's teams can define the required documents according to the origin/destination and the travel period
• Air France's passengers will receive an email a few days before departure, informing them of the documents required and suggesting to upload them so that they can be pre-checked
• Passengers receive a confirmation, which is updated in the PNR by adding a dedicated element. This element will result in the tag 'Ready2Fly' printed on the passenger's boarding pass.