Air France recognized for taking care of customers impacted by COVID-19 flights cancellations thanks to SMOOSS solutions

Air France recognized for taking care of customers impacted by COVID-19 flights cancellations thanks to SMOOSS solutions

When working in the travel industry, nothing can make happier than a traveler's recognition. 

That's what SMOOSS just got from The Travelers Club which recognized Air France as "an example for its proactivity in taking care of customers impacted by COVID-19 massive flights cancellations". 

A solution provided in five days

SMOOSS provided Air France with the technical solution to handle COVID-19 flights cancellation in only 5 days:

  1. Notify the customer of the flight's cancellation
  2. Offer her/him to collect immediately a voucher
  3. Automatically issue the voucher as an EMD (Electronic Miscellaneous Document, the support recommended by IATA for an airline to give a voucher to customers)
  4. Send the EMD to the customer. She/he may redeem it further on the Air France website

By issuing vouchers, airlines are also able to protect their cash in a critical period.

New features in the pipeline

In the coming weeks, the SMOOSS team will work further to automate the refund, hence being able to offer all the options to the customer in case of flight cancellation:

  1. A rebooking
  2. A voucher
  3. A refund
Read the full article here: https://thetravelersclub.boardingarea.com/vol-annule-aussitot-rembourse-air-france-tire-son-epingle-du-jeu-et-fait-figure-dexemple/

Read the full article here: https://thetravelersclub.boardingarea.com/vol-annule-aussitot-rembourse-air-france-tire-son-epingle-du-jeu-et-fait-figure-dexemple/