After Transavia, Air France is the second airline to use the SMOOSS platform for Disruption recovery.
Air France will benefit from an automated end-to-end solution to handle flight operational disruptions.
🖥️Air France's customer service agent can steer the disrupted flight through the User interface
☺️Passengers are contacted by email & sms and choose their preferred solution in one click
🚀smooss automatically processes the new booking, including on Transavia, in compliance with the Disruption agreement between both carriers.
🎫Passengers receive their new tickets
⏱️All that in just a few seconds!👉The solution has been available for Transavia teams since last month, all their passengers can now benefit from a smooss process!