The Merchandising and Customer Care platform for

Airlines
Railway
Travel Agencies
Hospitality


SMOOSS helps travel companies increasing revenue and improving customer experience thanks to tailor made solutions designed on top of reservation systems

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Make people travel again

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Ancillary Platform

Offering a personalized experience through innovative ancillaries

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Disruption Recovery

Restoring customer confidence through a smooth journey

Choose SMOOSS !

Tailor made solutions

Within 4 weeks, SMOOSS will implement a solution perfectly reflecting your commercial policies

    Integration to any reservation system
    100% customisable workflow 
    Connection to in-house systems

End to End process automation

Unlike most existing solutions, SMOOSS process the whole workflow in a fully automated mode :

    Collect customer choice
    Process selection in the reservation system
    Inform customer

A White Box Approach

All parameters can be set up directly within the SMOOSS platform : your business, your solution ! 

    Filter on any Inventory and Customer Data
    Set all the parameters of the offers
    Brand all materials according to your look & feel

Implement a new customized solution in a few weeks thanks to our low code approach

SMOOSS platform connects to any Passenger Service System (PSS) through APIs to retrieve and update inventory data and PNRs.
Data can also be enriched by connecting to any source of data such as the CRMof the company.
SMOOSS platform can run the entire process thanks to embedded solutions forpayment, messaging,…


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Instantly process customer choice

Thanks to a direct access to customer & inventory data and to a detailed knowledge of the related APIs, SMOOSS can automate all the actions performed in the booking system : 

    Create a booking
    Issue a ticket
    Change / cancel / refund a booking
    Issue a voucher
    Add an ancillary service

Turn data analytics into action

SMOOSS dashboards are fully customizable to monitor and steer the performance through all relevant KPIs.
Thanks to the right analytics, business owners can take the right decision to make the utmost of SMOOSS solutions.

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Security First !

AICPA/SOC 2 Certification

    Data Service Management
    Software Management
    Software Integration

Data Privacy

    GDPR Compliant
    All related information can be shared by SMOOSS Data Privacy Officer
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Best in Class Architecture

    IT Architecture certified by all PSS providers
    Security Monitoring through state-of-the-art solutionss

Our Partners

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"During COVID 19 crisis, SMOOSS was able to offer a seamless and automated solution to our customers facing a flight cancellation so they can choose between a rebooking, a voucher or a refund ang get an instant confirmation."

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"SMOOSS designed a digital solution to manage flight disruption and reacommodate customers offering them alternatives even on partner airlines."

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"We increased revenue thanks to a new revenue management approach on full flights."

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"SMOOSS is creating sizeable value for airlines thanks to an innovative ancillary offering last minute flexibility to customers."

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"We have been impressed by SMOOSS ability to quickly implement a tailor made solution for our travel partners"